Your Right to Return Items<\/strong><\/p> We want you to be happy with your purchase. If you change your mind, you have the right to return most items within 28 days<\/strong> of receiving your order.<\/p> This policy applies in addition to your statutory rights under UK consumer law. Return Requirements:<\/strong><\/p> Items must be returned in original condition<\/strong>. All swing tags and item barcodes must remain attached and unworn. Items should not have been used, washed, or have any perfume, make-up, smoke, or odours. The item is not personalised <\/strong>with initials, names or numbers. Shoes, apparel, and accessories should be returned in their original packaging. Hygiene items such as socks, head\/mouth guards, leg sleeves, sports bras or undergarments must have original packaging intact and be unworn with tags and seals unbroken. If any of these items show signs of being worn when inspected, or if any tags\/packaging are broken, they will be discarded, and no refund will be processed. Return Logging:<\/strong><\/p> All returns must be logged via the following link to register your return and check its validity: https:\/\/kitlocker.com\/help\/how-do-i-return-my-order Returns not logged via this link may be refused upon arrival and will not be refunded. Return Shipping & Damaged Items:<\/strong><\/p> Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped. If your item is damaged, please report this as the reason for your return when logging it. Our team will review the report and get back to you with the appropriate return or refund process. Proof of Delivery:<\/strong><\/p> Customers should obtain proof of delivery when returning items. If proof of delivery is not provided and we do not receive the returned items, we will be unable to process any refund or exchange. Refunds will not be processed until we have received the returned item(s), or in the instance of non-receipt, evidence of proof of delivery is provided.<\/p><\/li><\/ul> Customised Items:<\/p> Items personalised with embellishments, printing, or bespoke designs are considered made-to-order. Kitlocker.com<\/a> reserves the right to refuse returns for these items unless explicitly stated at the time of purchase or explicitly approved in writing by a member of the Kitlocker team. To check if your customised item is valid for return, or to register a return, please visit: https:\/\/kitlocker.com\/help\/how-do-i-return-my-order\/<\/a> Exchanges:<\/strong><\/p>
28-Day Change-of-Mind Returns<\/strong>
You may return an item within 28 days <\/strong>of delivery provided that:<\/p>
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