{"id":451713,"url":"\/delivery-returns\/","layout":"standard","version":"2026-02-09T10:30:42.000000Z","blocks":[{"id":4208001,"type":"banner","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"type":{"id":100098646,"value":"standard"},"title":{"id":100098647,"value":"Delivery & Returns"},"copy":{"id":100098648,"value":null},"titleColor":{"id":100098649,"value":"#{banner.title.color}"},"titleBackground":{"id":100098650,"value":"#{banner.title.background.color}"},"copyColor":{"id":100098651,"value":"#{banner.copy.color}"},"copyBackground":{"id":100098652,"value":"#{banner.copy.background.color}"},"contentWidth":{"id":100098653,"value":"95%"},"textShadow":{"id":100098654,"value":"#{banner.text.shadow}"},"borderRadius":{"id":100098655,"value":"0px"},"buttonBorderRadius":{"id":100098656,"value":"#{button.border.radius}"},"buttonBackgroundColor":{"id":100098657,"value":"#{button.primary.color}"},"buttonStyle":{"id":100098658,"value":"secondary"},"buttonSize":{"id":100098659,"value":"standard"},"overlayOpacity":{"id":100098660,"value":"0.15"},"overlayColourStart":{"id":100098661,"value":"#000000"},"overlayColourEnd":{"id":100098662,"value":"#000000"},"overlayDirection":{"id":100098663,"value":"90"},"image":{"id":100098664,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/xrpgdiidxfy4hamnwfs35tuuf9pq64l9lwnp4oxl4pvdyv68.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":100098665,"value":null},"videoThumbnail":{"id":100098666,"value":null},"media":{"id":100098667,"value":"image"},"align":{"id":100098668,"value":"center"},"verticalAlignment":{"id":100098669,"value":"center"},"font":{"id":100098670,"value":"#{heading1.font}"},"actions":{"id":100098671,"value":"[{\"text\":\"\",\"href\":\"#\"},{\"text\":\"\",\"href\":\"#\"}]"},"padding":{"id":100098673,"value":"3"},"fullWidth":{"id":100098674,"value":"1"},"fullBackgroundColor":{"id":100098675,"value":"#{banner.fullBackground.color}"},"published":{"id":100098676,"value":"1"},"conditions":{"id":100098677,"value":"[]"},"template":{"id":105577374,"value":"banner"}}},{"id":4369283,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"html":{"id":105577375,"value":"<h2><strong>Kitlocker Delivery Information<\/strong><\/h2><ul><li><p><a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\"><strong>Kitlocker.com<\/strong><\/a><strong>:<\/strong> Dispatched within 2-3 working days (stocked items only)<em>. <\/em>Dispatched within 7-10 working days for orders placed via <a target=\"_self\" href=\"\/customise-your-kit\" rel=\"noreferrer noopener\"><strong><u>Customise Your Kit<\/u><\/strong><\/a>.<\/p><\/li><li><p><strong>Personalised Items <u>Stocked <\/u>at Kitlocker*<\/strong><em> (includes print &amp; embroidery): <\/em>Dispatched within<em> <\/em>2-3 weeks.<\/p><\/li><li><p><strong>Personalised Items <u>Not Stocked<\/u> at Kitlocker*<\/strong><em> (includes print &amp; embroidery): <\/em>Dispatched within<em> <\/em>2-4 weeks.<\/p><\/li><li><p><strong>Courier:<\/strong> Please see below for more information on our courier's services.<\/p><\/li><\/ul><p><br \/>\u00a0*Orders placed via our account management team (<a target=\"_blank\" href=\"mailto:sales@kitlocker.com\" rel=\"noreferrer noopener\">sales@kitlocker.com<\/a>), or via our online stores (unless specific timeframe is otherwise stated). These timeframes are subject to change during our peak season which runs July \u2013 November.<\/p><h2><strong>UK Mainland Delivery<\/strong><\/h2><p><strong>Standard UK Delivery<\/strong><\/p><ul><li><p><strong>Price:<\/strong> \u00a33.95 (including VAT)<\/p><\/li><li><p><strong>Free for orders over \u00a370<\/strong><\/p><\/li><li><p><strong>Delivery Time:<\/strong> 3\u20135 working days after dispatch<\/p><\/li><li><p><strong>Courier:<\/strong> Royal Mail<br \/><br \/><br \/>Royal Mail aims to deliver your items within 3\u20135 working days of receiving them from Kitlocker.com. You will receive a text and email notification directly from Royal Mail advising you of the delivery date.<br \/><br \/><\/p><\/li><\/ul><hr \/><p><br \/><strong>Fast UK Delivery<\/strong><\/p><ul><li><p><strong>Price:<\/strong> \u00a34.99 (including VAT)<\/p><\/li><li><p><strong>Delivery Time:<\/strong> 1\u20132 working days after dispatch<\/p><\/li><li><p><strong>Courier:<\/strong> Royal Mail<br \/><br \/><br \/>Royal Mail aims to deliver your items within 1\u20132 working days of receiving them from <a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a>. You will receive a text and email notification directly from Royal Mail advising you of the delivery date.<br \/><br \/><\/p><\/li><\/ul><hr \/><p><br \/><strong>Fastest UK Delivery<\/strong><\/p><ul><li><p><strong>Price:<\/strong> \u00a36.95 (including VAT)<\/p><\/li><li><p><strong>Delivery Time:<\/strong> Next working day after dispatch<\/p><\/li><li><p><strong>Courier:<\/strong> DPD Local<br \/><br \/><br \/>DPD Local aims to deliver your items within 1 working day (excluding Saturdays and Sundays) of receiving them from <a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a>. A signature will be required. Please allow at least 5 working days from the shipping notification if you need to contact Customer Services for tracking. Your contact information (email and phone) will be shared with DPD Local so they can notify you of the exact delivery time. You can also amend the delivery time via the links they provide.<\/p><\/li><\/ul><p><br \/><strong>Please Note:<\/strong><br \/><br \/>We shall not be liable under any circumstances for any loss, missing items or damage to an order, unless notified to us by email (<a target=\"_blank\" href=\"mailto:support@kitlocker.com\" rel=\"noreferrer noopener\"><u>support@kitlocker.com<\/u><\/a>), Contact Form or Online Chat (<a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a>) or written notice to <strong>6-8 Stevenson Way, Sheffield, South Yorkshire, S9 3WZ<\/strong>,<strong> United Kingdom<\/strong> within:<strong> 7 full days of delivery of the Consignment<\/strong> in the case of loss or damage to all or part of a Consignment.<br \/><br \/>This ensures we have time to raise both internal and external investigations with our warehouse team and\/or the responsible courier to have the best chance of a prompt resolution.<br \/><br \/>Also in the unfortunate event of the loss of a parcel in transit, this allows us to make a successful claim with the courier.\u00a0<\/p><hr \/><h2><br \/><strong>International Delivery<\/strong><\/h2><p><strong>Standard International Delivery<\/strong><\/p><ul><li><p><strong>Price:<\/strong> Weight dependent (calculated at checkout)<\/p><\/li><li><p><strong>Delivery Time:<\/strong> 2\u20135 working days after dispatch<\/p><\/li><li><p><strong>Courier:<\/strong> DHL<br \/><br \/><\/p><\/li><\/ul><p>DHL aims to deliver your items within 2\u20135 working days of receiving them from <a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a>. This option does not guarantee delivery on a specific date, and a signature will be required.<\/p><p>Please allow at least 6 working days from the shipping notification before contacting the Customer Experience Team for tracking support. DHL will be provided with your contact details (email and phone) to notify you of the exact delivery time. You will also have the option to amend the delivery time using the links provided by DHL.<\/p><p>Important information for orders that are outside of the UK.<\/p><p>You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail &amp; wholesale customers).<\/p><p><a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a>\u00a0has no control over these charges and we can\u2019t tell you what the cost would be, as customs policies and import duties vary widely from country to country.<\/p><p>It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.\u00a0<\/p><p>If upon clearing customs you are subject to these charges, and you decide you no longer want your order, you will be charged any handling and shipping fees that we incur in retrieving your order.<\/p><p>* Please note that the time frames above do not factor in the time taken for the supplier to deliver the product into <a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a> (you will receive a notification from us once your order is ready to be dispatched).<\/p><hr \/><h2><br \/><strong>Returning Items\u00a0<\/strong><\/h2><p><a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a>\u00a0operates a no-hassle cancellation\/returns policy, if you are not entirely satisfied with your purchase (please note that this policy is only applicable to this website, and is not applicable to our sub-sites).<\/p><p>For more information on returns, please visit our <a target=\"_self\" href=\"\/returnpolicy\" rel=\"noreferrer noopener\"><u>Returns Policy<\/u><\/a><\/p>"},"borderRadius":{"id":105577376,"value":"#{text.border.radius}"},"textColor":{"id":105577377,"value":"#{text.color}"},"backgroundColour":{"id":105577378,"value":"#0000"},"truncateHeight":{"id":105577379,"value":null},"padding":{"id":105577381,"value":"6"},"fullWidth":{"id":105577382,"value":"0"},"fullBackgroundColor":{"id":105577383,"value":"#{text.fullBackground.color}"},"published":{"id":105577384,"value":"1"},"conditions":{"id":105577385,"value":"[]"},"template":{"id":124191596,"value":"text"}}}],"properties":{"title":{"id":100098638,"value":"Delivery & Returns"},"isStorePage":{"id":100098639,"value":"1"},"description":{"id":100098640,"value":"Fast UK & international delivery options from Kitlocker.com. Free shipping on orders over \u00a370. Easy 30-day returns on non-customised items. View our shipping policies."},"ogImage":{"id":100098645,"value":"https:\/\/images.podos.io\/5uyx9nek3i6bwhzqjnttegzjid9mqubohhud20nk0fppsbk4.jpeg.jpg?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":356097,"edited":true,"keyPhraseCampaignId":65541}